Morning people.
So, thanks to Lloyd, we are one step further forward with this issue of
failing to autocreate accounts and the explanation makes a certain
amount of sense.
For anyone else experiencing the same problem (log showing: "[info]:
Autocreated authenticated user foobar ( )") can you confirm whether
there's any chance that a user already exists in RT with the username
and or e-mail address of the user you're trying to auto-create?
Also, it's prompted me to think about the config directive
attr_match_list. Technically this directive determines what fields
should be unique to every single user and is somewhat legacy to the
original LDAP implementations. At the moment, this is the default:
'attr_match_list' => [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
This was a mistake and as of the next release the default will be:
'attr_match_list' => [ 'Name',
'EmailAddress',
],
because, really, the only things that should not be allowed to be the
same for any two users are the username and e-mail address. I don't
necessarily think this is going to be causing the problem, but it
certainly doesn't help and recommend to anyone that you reduce your
attr_match_list as above - it may even speed up your user lookups a tiny
bit depending on how your install is being used.
So, in summary.. of all the people experiencing the original problem, do
you get the same problem with a clean user database?
--
Kind Regards,
__________________________________________________
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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