Hi Richard, Use % as the search character in users and it will list all users both privileged and unprivileged users.
Hope this helps. Regards, phillip. -----Original Message----- From: [EMAIL PROTECTED] on behalf of Richard Harold Sent: Tue 15-Jul-08 03:05 To: [email protected] Subject: [rt-users] Question about Privileged and unprivaledged user Hi Guys, I had set a user in RT as a Privileged user, but then later changed him to an unprivileged. I now can't see him in the list of users. I want to reverse this action by "let this user be granted rights" buy they just do not appear. The user is basically an external customer that we just need to give basic ability of seeing open/closed tickets via a saved search. There doesn't appear to be an option to see unprivileged users at all even though I am logged on as a super user. Any help would be much appreciated. _DISCLAIMER: This message is intended only for the use of the person(s) ("the intended recipient(s)") to whom it is addressed. It may contain information which is privileged, proprietary and/or confidential within the meaning of applicable law. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender of this message as soon as possible. The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc. Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184 ____________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
