Hi Kevin, I think that's the purpose of the fields on the Basics tab when editing a queue's configuration. For instance, in my Support queue the Description is "Support Requests" and the Reply Address is "[EMAIL PROTECTED]". Replies to tickets are from "Support Requests <[EMAIL PROTECTED]>".
Regards, Gene At 03:20 PM 7/14/2008, Kevin Freels wrote: >Greetings! > >I would like the response emails (comment, reply) to reflect the queue >that they're generated from, not the RT instance. We have multiple >queues, and I think it will get confusing to have the messages say "I.T. >Support" when the ticket generated is actually from the Engineering >queue. > >How is this done? Do I need to create a whole new series of templates >for each queue? > >Thanks, as always!!!! > >....k >-=-=-=- >Kevin Freels >Director of Information Technology >Sendmail, Inc. >[EMAIL PROTECTED] 510/594.5572 >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
