On Thu, Jul 17, 2008 at 12:37 AM, Bill Davis <[EMAIL PROTECTED]> wrote: > Have just upgraded RT 3.6.5 to RT 3.8 and am quite impressed overall ... > kudos to all involved in its development :o) ... > > ... however there are a few minor things I'd like to modify: > > 1. Inevitably a certain amount of spam leaks through the spam filters > and creates tickets ... currently on each one that isn't obvious spam > from the title, I have to view it, select "Basics", select status > "deleted", & then click "Save Changes" ... a 3 step process. What I'd > like to do is add a "Delete" choice to the "Open --- Comment --- Reply > --- Resolve --- Star (bookmark)" bar in the upper right of the Ticket > History screen, so that one click would change the ticket status to > "deleted". I had modified 3.6.5 to do this in accordance with someone's > contribution (whose or where I don't recall) ... but I doubt that mod > would still fit 3.8. If it's correct mod based on a callback then it still should work with 3.8.0.
> 2. I'd like to be able to set the default refresh interval for a least > the "At A Glance" page (in user preferences would be nice, but I'd be > happy with a RT_SiteConfig alternative. RT defaults to "Do not refresh" > (in my opinion a poor choice), requiring this to be reset at every login. create a feature request on rt3.fsck.com > > 3. I'd previously configured 3.6.5 so that certain high priorities > displayed the priority number in different color, I'd like to do the > same in 3.8 but haven't been able to locate what or where to modify (I'm > Perl ignorant ... or know just enough to be dangerous :o) ). Again if it's callbacks based mod than it still should work. > > Any pointers or suggestions regarding any of these are greatly > appreciated ... > > Bill Davis > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
