I don't think this is happening, If I try to open a ticket before or after a known ticket it comes up with "Could not load ticket 5000" etc
Im stumped. It seems to have calmed down a little lately though -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: 14 July 2008 18:01 To: Richard Harold Cc: [email protected] Subject: Re: [rt-users] Noob alert--question about ticket explosion Richard, Try looking to see if RT is creating new tickets when a user "Replies" to a ticket. If they do a "ReplyAll" for a ticket, then RT could very possibly be creating a new ticket every time. The ticket queue should be set to do all the notifications needed and the users instructed to "Just Reply" and let RT do it's thing. Anyway, that's my thought. Kenn LBNL On 7/14/2008 12:04 AM, Richard Harold wrote: > Hi Guys, > > > > Im new to the world of RT and Open Source, but am in the final stages of > finishing of an RT helpdesk rollout. > > One thing that has confused me is all of a sudden when testing the > system with the users, tickets have jumped up from 500 to 1000 now they > are at 4000 odd. I know for a fact there hasn't been that many calls > raised, any idea what's going on? > > > > Thanks in advance > > > > Richard Harold > > > _DISCLAIMER: > > This message is intended only for the use of the person(s) ("the > intended recipient(s)") to whom it is addressed. > > It may contain information which is privileged, proprietary and/or > confidential within the meaning of applicable law. > > If you are not the intended recipient, be advised that you have received > this email in error and that any use, dissemination, forwarding, > printing or copying of this message (including any attachments) is > strictly prohibited. > > If you have received this message in error, please contact the sender of > this message as soon as possible. > > The views or opinions expressed in this message are those of the author > and may not necessarily be the views held by Maxima Holdings plc. > Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, > GL50 2JA. Registered in England. 5043538. VAT Number - 728778184 > ____________________________________________________________________ > This email has been scanned by the MessageLabs Email Security System. > For more information please visit http://www.messagelabs.com/email > ______________________________________________________________________ > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ _DISCLAIMER: This message is intended only for the use of the person(s) ("the intended recipient(s)") to whom it is addressed. It may contain information which is privileged, proprietary and/or confidential within the meaning of applicable law. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender of this message as soon as possible. The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc. Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184 ____________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
