I've been scanning the archives for ideas about release management. Our specific sticking point is to better handle the testing (QA) and release process in RT.
I'm hoping someone here can offer suggestions. In a small organization we have a few different projects we manage. We are currently using a number of RT queues to collect bug reports and feature requests. At any given time we have a pool of tickets. We would like to select a subset of these tickets for our "next release", which our goal is to do every two weeks. We then have about ten or so developers that work on implementing these tickets. Then, once completed, pass the tickets off to the testing team (one or two individuals). Tickets are then accepted or rejected (and sent back to development). Once all tickets are accepted (or delayed for another release) we need to release. Ideally, all tickets should then be tagged to that release so if we need to look back we can see what ticket was associated with a given release. Clearly, we will want a way to easily view and select tickets for each phase of the process. Is anyone working with a similar process? Could you describe how you are supporting this workflow with RT? I'm not clear, for example, if it makes sense to use separate queues for the different phases, or custom fields to indicate that a ticket has been selected for the next release, and if it's in development, QA, or pending release. Our plan is to also tightly couple RT with subversion. The goal is to not allow any subversion checkins that do not include an RT ticket number (with the flexibility to allow creation of new RT tickets upon checkin). The log message of the checking will be added to the ticket and the check in will also create a link in the RT ticket back to the subversion change set. I assume this will not be too difficult to implement, but I assume it's also not uncommon usage so suggestions or pointers are very welcome, too. Thanks very much, -- Bill Moseley [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
