Hi,RT has global scrips that apply to all queues. Is there a way to leave these scripts completely alone and simply to stop a global script from running on a specific queue?
For example we have the following global scrip:- Description: On Create Autoreply To Requestors Condition: On Create Action: Autoreply to Requestors Template: Global template: Autoreply Stage: Transaction CreateSuppose I have a queue that I want a slightly different Autoreply on. How do I set things up so that all other queues get the standard Autoreply, but a specific queue gets a different scrip/template only. At the moment I get *two* emails when I submit to this other queue. One from the global script/template and a queue specific one.
Is this even possible or is there a better way to do this? I know I could disable the global script, but then I would have to have an Autoreply setup for all other queues. Any help or just some pointers would be great.
I am still getting my head around how RT works and I don't want to make silly workflow decisions before rolling this out.
Regards, Jason Doran, National University of Ireland, Maynooth
smime.p7s
Description: S/MIME cryptographic signature
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
