Further info on this: I tried creating (modifying) another user to add to the affected queue, but I still get the incorrect default for the dropdown "new ticket" box when logged in as that user..
This is becoming a show stopper, and if upgrading to 3.8 is the only solution to fix, I need to start thinking about this. However, any suggestions regarding this are greatly appreciated. Again, thanks as always. ....k -=-=-=- > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Kevin Freels > Sent: Tuesday, July 29, 2008 9:49 AM > To: rt Users > Subject: [rt-users] Can't remove incorrect "new ticket" queue > entry indropdown > > Greetings! > > RT 3.6.5 / FC8 > > I have a queue that only contains a couple people for > confidential reasons (HR). I added the director of HR to be a > watcher, and everything was fine; I had tested it, including > logging in as her user. This was the second "production" > queue I added to the system. Since then, I've added three more queues. > > However, since this HR queue wasn't very active, the HR > director went to submit a ticket for the first time about a > week after I created it, and suddenly all of the other queues > in the instance showed up in the dropdown next to the "New > Ticket" button. This confused the HR director (and suprised > me, since I had tested it before releasing it as a > "production" queue). > > I went and tinkered around, changing/removing rights (example: "Show > Queue") from this user, the HR group, etc. However, even > after 1) pretty much taking *all* rights away from her , > 2)revoking all rights of the group she's a member of short of > removing her as a privledged user, one queue (ENG) still > shows up in the dropdown that's she's *not* a member of. She > is not a member of the ENG group. No matter what I have > tried, I can't remove that ENG queue entry from the dropdown at all. > > It is not the alphabetically first group (we have one named > CRM), so I don't think that is the issue. > > This happens in IE and FF. Restarting httpd did not fix this problem. > > The other users for that queue are members of other queues > that we are using, so I can't really muck around with their > rights, and that wouldn't really be an adequate test anyways. > > Another related issue: If I set "All Unowned Tickets" in her > "RT at a Glance", she sees tickets for queues she is not a > member of. Is this the default behavior? I'd like her to be > able to see unowned tickets in the HR queue, but not *all* > unowned tickets as they really don't concern her. > > Suggestions (and, no, upgrading to 3.8 would be a problem at > this point since we're still getting rolling on RT for the > first time....)? > > Thanks, as always. > > ....k > -=-=-=- > Kevin Freels > Director of Information Technology > Sendmail, Inc. > [EMAIL PROTECTED] 510/594.5572 > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
