Hello, Any replies to an RT email creates a new ticket instead of putting a comment or reply into the same ticket. I've tried a number of different ways of formatting the subject line, including leading "re:", no prefixing, etc.
Anyone seen this, and/or have a solution or suggestions? Thanks, -j _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
