The RT internal user passwords are stored in rt3.Users as MD5 encrypted
strings.
You can reset the root password by any MySQL tool (phpMyAdmin or
command-line, for example).
The mysql command might be:
update rt3.Users set password = md5('newpass') where Name = 'root';
Hope that helps...
Erik
> From: Jean-Sebastien Morisset <[EMAIL PROTECTED]>
> Date: Mon, 4 Aug 2008 17:31:56 +0000
> To: RT Users <[email protected]>
> Subject: [rt-users] Lost "root" password...
>
> Hi everyone,
>
> We lost a sysadmin recently that took off with the 'root' password of a
> DEV RT install (using MySQL back-end). Is these a way to reset the
> 'root' password from the command line? I have 'root' at the OS level,
> but not the RT 'root'...
>
> Thanks,
> js.
> --
> Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
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