On 05/08/2008, at 2:17 AM, Phillip Tan wrote: > Was wondering if the system can be configured to accept a different > symbol (i.e. other than '#' prefix) in the ticket reference used in > the > subject line?
Hi Phillip, Only if you override RT/Interface/Email.pm's ParseTicketId() method, I believe. Regards, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
