On Aug 4, 2008, at 6:39 PM, Jerrad Pierce wrote: > As a few others have noted, there's fairly little documentation > available about > "Tools>Offline edits", mostly just some hearsay on these lists. > Although tucked > away in the nether regions of RT, I think it caches peoples eyes as a > potentially > useful means of injecting ticket-like data gathered pre-local RT > installation. > > If anyone has information that they can contribute to help illuminate > this enigma, > please see http://wiki.bestpractical.com/view/OfflineEdits I've tried > to experiment > with the tool to suss out some answers, but I cannot get it to work... >
To get you started: The tool was designed for a customer who wanted a way to create a spreadsheet or text format of tasks in a meeting and upload them. It uses the same format as the CreateTickets action. You can "download" formatted copies of certain tasks by clicking the "offline" link in a search results page. > -- > Cambridge Energy Alliance: Save money & the planet > _______________________________________________ > List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
