Hello, I have been trying without success to use ExtractCustomFields so that I can populate some User custom fields as these are things that I don't want to repeat each time the user creates a ticket as that is bad form (from what I was told when I started working with RT). I have it installed but am unsure how to actually do this. I was pointed to the direction of RT::Record and User_Overlay.pm but am getting nowhere fast. I think I just don't know quite enough to understand what I need to do
Example: Ticket comes in and goes to the queue, etc. that it should with the proper owner and requestor. This part works fine. Each user has a custom field called 'MAC Address' and in the incoming ticket, it will have a 'MAC Address:' line with the MAC address of the device we are requesting the info from. This is the field that I need to populate but am unsure how to do. Any help would be greatly appreciated. It was also suggested that I might want to go to the training coming up in Oct. which I really want to go to, but am at this point not sure I will be able to do so :/ Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212
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