Hello, We are using RT 3.6.1 and we have different Queues with exactly the same CustomFields with exactly the same CustomFieldValues like
Queue1: CustomField1: Platform CustomFieldValues1: Linux CustomFieldValues1: Windows Queue2: CustomField2: Platform CustomFieldValues2: Linux CustomFieldValues2: Windows This is because at RT 3.4 it was not possible to use on CustomField on more than one Queue. But since this is possible I want to use CustomField1 not only in Queue1 but also in Queue2. Therefore I thought I could update all old Tickets in Queue2 with the right CustomFields and CustomFieldValues. But I don't understand the database structure anymore. I cannot find any connections between the table "Tickets" and the right CustomFields or the right Values. In RT 3.4 there was a field in TicketCustomFieldValues called Ticket which was the right connection... but now? Is there maybe a chart with the complete database structure (EntityRelationshipModel), the fields and the connections so I could understand how the RT works? Thanks a lot in advance, Violetta -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
