>Thanks, but I'm thinking of also how to get information out of RT. I could >use the command line interface and parse the output, but I was wondering >if there was a way of using the API from Python. Umm, REST allows you to get stuff too. See the perl client library for hints http://search.cpan.org/~dams/RT-Client-REST-0.36/lib/RT/Client/REST.pm
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