I am looking for a solution to prevent system messages to be displayed to SelfService users. for example, when a user "takes" a ticket, the following messages is displayed in the ticket log: <DATE> <USER> - Taken <DATE> <USER> - Priority changed to 10 etc.
I want SelfService users to see only corespondances to a ticket, not the system messages. is there a way to implement it? thanks, Motti.
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