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From: Dave Wells Sent: 18 August 2008 16:02 To: 'Jerrad Pierce' Subject: RE: [rt-users] Using rt-crontool to send Timed Notifications The issue is that we are looking to make our RT installation client facing. Therefore we do not really want comments about slow responses or actions being left on the ticket. ________________________________ From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: 18 August 2008 15:31 To: Dave Wells Cc: RT users Subject: Re: [rt-users] Using rt-crontool to send Timed Notifications However I have been asked if there is any way that everything can run as before with mails being sent to owner/queue group but without the comment on the ticket being added. I have attempted using SendEmail or Notify as the action for rt-crontool but it does not seem to work at all. This seems antithetical to the design of RT. It's meant to log all transactions. -- Cambridge Energy Alliance: Save money & the planet *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED]
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