Re: [rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5

Miles Scruggs Mon, 18 Aug 2008 09:23:38 -0700

Ya I changed 'RT_System' in the users table in the name column. All the while without reading the comments 20 chars over which say "Do not delete or modify this user. It is integral..." ;)


Cheers


Miles Scruggs

On Aug 18, 2008, at 9:04 AM, Kevin Falcone wrote:

It turns out that the name of the RT_SystemUser was changed in the
database, which
lead to the errors below.

-kevin

On Aug 15, 2008, at 7:58 PM, Miles Scruggs wrote:

I just did an upgrade, everything seems to be working fine, just for
kicks I tried to create a ticket and I get this error:

Can't call method "HasRight" on an undefined value at /opt/6sq-rt/
bin/../lib/RT/User_Overlay.pm line 1209.


Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
"HasRight" on an undefined value at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209.^J') called at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209
RT::User::HasRight('RT::CurrentUser=HASH(0x9fdb868)', 'Right',
'SeeQueue', 'Object', 'RT::Queue=HASH(0xaa64eb4)') called at /opt/
6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1183
RT::Queue::HasRight('RT::Queue=HASH(0xaa64eb4)', 'Principal',
'RT::CurrentUser=HASH(0x9fdb868)', 'Right', 'SeeQueue') called at /
opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1148
RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xaa64eb4)',
'SeeQueue') called at /opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm
line 1124
RT::Queue::_Value('RT::Queue=HASH(0xaa64eb4)', 'Disabled') called
at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line
424
DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xaa64eb4)')
called at /opt/6sq-rt/bin/../lib/RT/Ticket_Overlay.pm line 288
RT::Ticket::Create('RT::Ticket=HASH(0xaa64218)', 'TimeEstimated',
'', 'Status', 'new', 'Queue', 'help', 'AdminCc', '', 'MIMEObj',
'MIME::Entity=HASH(0xaa645b4)', 'Type', 'ticket', 'InitialPriority',
0, 'Starts', undef, 'TimeWorked', '', 'Requestor', '[EMAIL PROTECTED]
', 'Cc', '', 'Subject', 'test', 'FinalPriority', 0, 'TimeLeft', '',
'Owner', 10, 'Due', undef) called at /opt/6sq-rt/bin/../lib/RT/
Interface/Web.pm line 530
HTML::Mason::Commands::CreateTicket('Attachments', undef,
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
opt/6sq-rt/share/html/Ticket/Display.html line 117
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
'', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /usr/lib/perl5/
site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML
::Mason
::Component
::run('HTML::Mason::Component::FileBased=HASH(0xaa61f80)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-
new', '', 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '',
'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'Due', '', 'TimeWorked-TimeUnits', 'minutes') called at /
usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1268
HTML::Mason::Request::comp(undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
'', 'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-new', '',
'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-new',
'', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /opt/6sq-rt/share/html/
Ticket/Create.html line 398
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '', 'TimeLeft-
TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'TimeWorked-
TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/Component.pm line 135
HTML
::Mason
::Component
::run('HTML::Mason::Component::FileBased=HASH(0xab19d18)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1268
HTML::Mason::Request::comp(undef, undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
'', 'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '', 'TimeLeft-
TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'TimeWorked-
TimeUnits', 'minutes', 'Due', '') called at /opt/6sq-rt/share/html/
autohandler line 308
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'TimeWorked-
TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/Component.pm line 135
HTML
::Mason
::Component
::run('HTML::Mason::Component::FileBased=HASH(0xa523f34)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 0,
'TimeLeft', '', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '',
'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-
new', '', 'Content', 'another test ticket on newly upgraded
system.', 'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /
usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1268
HTML::Mason::Request::comp(undef, undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
'', 'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'TimeWorked-
TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/Request.pm line 467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 467
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 419
HTML
::Mason
::Request::exec('RT::Interface::Web::Request=HASH(0xab0c470)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm
line 190
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
CGIHandler.pm line 190
HTML
::Mason
::Request::CGI::exec('RT::Interface::Web::Request=HASH(0xab0c470)')

called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm line 342

HTML::Mason::Interp::exec(undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc',
'', 'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0,
'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'TimeEstimated-TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test',
'new-RefersTo', '', 'FinalPriority', 0, 'TimeLeft', '', 'TimeLeft-
TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10, 'DependsOn-
new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'another test ticket on newly upgraded system.', 'TimeWorked-
TimeUnits', 'minutes', 'Due', '') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/CGIHandler.pm line 121
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/
CGIHandler.pm line 121
HTML
::Mason
::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
'HASH(0xa9005e8)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/
Mason/CGIHandler.pm line 73
HTML
::Mason
::CGIHandler
::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x9ebef38)',
'CGI::Fast=HASH(0xa90b1ac)') called at /opt/6sq-rt/bin/
mason_lighttpd_handler.fcgi line 88
eval {...} at /opt/6sq-rt/bin/mason_lighttpd_handler.fcgi line 88

Cheers

Miles Scruggs

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Re: [rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5

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