(apologies if this is received twice, having trouble with my mailing list subscription)
Here we go again, people have decided to run a new project via RT and have come up with a bucket full of "could you quickly add this feature" requests. The majority I actually can, but there are some I wonder anyone has already done this or has an idea how to do it: - always include the last N comments/replies of a ticket with the latest notification email being sent out - is it possible to automatically insert a html link to a different ticket in the reply to a ticket by just typing a pre-defined text, e.g. #rt-1024, and RT automatically replaces this in the text with the correct hyper link? Must be doable with some kind of text parsing. - is it possible to number the comments/replies in the ticket history, so that people can refer to comments by number, e.g. "Re: comment 234" Any help would be appreciated Doro PS: Oh, and while I am at it. We are have the problem that people using gmail/aol mail account do not receive RT email notifications. The error bounce message our mail-gateway receives contains: Final-Recipient: rfc822;[EMAIL PROTECTED] Action: failed Status: 5.6.1 Diagnostic-Code: smtp;554 5.6.1 Body type not supported by Remote Host X-Display-Name: Joey I found some postings years ago with regards to some mime problems, but thought they were resolved. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
