We have a template that we have used on many different versions of RT that will
display the complete ticket history. We have it tied to a scrip that will
notify an admin when a ticket is closed and show them the complete history.
This stopped working after we upgraded to RT 3.8.0. Everything above the
"Complete Ticket History" section displays fine. Everything under the heading
is blank.
Any ideas?
Here is the template:
Subject: Resolved: {$Ticket->Subject}
----------------------------------------------------------------
"{$Ticket->Subject()}" has been resolved
Original request:
< {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}&user=guest&pass=guest >
{$Ticket->Transactions->First->Content}
----------------------------------------------------------------
Complete Ticket History
----------------------------------------------------------------
{
my $resolved_message = '';
my $last_content = '';
my $transactions = $Ticket->Transactions;
$transactions->Limit( FIELD => 'Type',
VALUE => 'Correspond',
ENTRYAGGREGATOR => 'OR',
OPERATOR => '=', );
$transactions->Limit( FIELD => 'Type',
VALUE => 'Comment',
ENTRYAGGREGATOR => 'OR',
OPERATOR => '=', );
while (my $transaction = $transactions->Next) {
my $attachments = $transaction->Attachments;
while (my $message = $attachments->Next) {
next unless $message->ContentType =~
m!^(text/plain|message|text$)!i;
my $content = $message->Content;
next unless $content;
next if $last_content eq $content;
$last_content = $content;
my $subject = ($message->Subject || $Ticket->Subject);
my $wrapper = Text::Wrapper->new(columns=>70);
$content = $wrapper->wrap($content);
$resolved_message .= "From: ";
$resolved_message .= $message->CreatorObj->RealName ||
$message->CreatorObj->EmailAddress;
$resolved_message .= "\n";
$resolved_message .= "Time: ";
$resolved_message .= $message->CreatedObj->AsString;
$resolved_message .= "\n";
$resolved_message .= "\n";
$resolved_message .= "$content\n";
$resolved_message .=
"----------------------------------------------------------------\n";
}
}
$resolved_message;
}
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