Hi fellow RT ppl, Currently I have a custom scrip/template setup to email a requestor when taking ownership of a ticket which works very nicely. Recently we've discovered when manually changing an owner of ticket you own to someone else on the team the requestor will be emailed using the same template. This is to be expected as the owner of the ticket has been changed; the only issue with this that the scrip/template assumes the person who last updated the ticket is its owner which is this case it isn't anymore.
I'd like to create a new scrip/template so when shuffling tickets around to another team member an email will go out to all team members and requestor indicating the switch of ownership. I suspect I'd also need to change the way my current scrip/template is working to avoid double emails going out. Would anyone already have done something similar? -- Garith Dugmore Senior Systems Administrator South African Astronomical Observatory and Southern African Large Telescope SAAO Website: http://www.saao.ac.za SALT Website: http://www.salt.ac.za Jabber: [EMAIL PROTECTED] MSN: [EMAIL PROTECTED] Skype: garith5512 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
