David Eyers wrote:
> I suspect this is trivial to achieve, but haven't found where to look.
Indeed it was trivial to achieve.
> In some cases I'm feeding rt-mailgate from a shell script. The shell
> script creates an email "From:" header for a valid email address (for
> terminology's sake let's call such an address an "emailer"), however
> "emailers" will frequently not be the ticket requestor.
>
> Ideally I'd like to have a confirmation email sent by RT to each
> "emailer" directly after RT has successfully completed the scripted
> rt-mailgate invocation that was made on that "emailer"'s behalf. The
> "emailers" don't necessarily play any further part in the process, so
> I'd prefer them not to become, e.g., Cc's on the ticket as a whole. I'm
> not sure if a scrip / template can easily get at the "From:" of a
> particular comment transaction made on a ticket.
...
In the Correspondence template for the queue on which I want the
aforementioned replies, I added the following line in the headers and
all seems to be well:
Bcc: {$Transaction->CreatorObj->EmailAddress}
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