Hi, I have a RT 3.6.6 installation up and running, but am encountering the following behaviour when trying to send comments via mailgate:
A user that belongs to a group that has CommentOnTicket rights, but is not an AdminCC for the queue, sends a mail to [EMAIL PROTECTED], the message is properly handled as a comment (comment related scrips fire and all is good). However, if the user is an AdminCC for the queue, then mail sent to [EMAIL PROTECTED] for some reason gets handled as correspondence instead of comment, and the scrips related to correspondence fire meaning the requestor also gets the message, defeating the purpose of the comment... The AdminCCs can successfully comment on tickets using the web interface, just not when sending mails via mailgate. The queue-comment address is set up as an alias like the following: queue-comment: "|/etc/smrsh/rt-mailgate --queue queue --action comment --url http://localhost/"; Everything I came across in the documentation (and Google) indicates that AdminCC should be able to comment on tickets, with no restrictions as to which interface they use... Any ideas? Thanks, Martin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
