The basic idea is, whenever a ticket is created in queue x the ticket is automatically assigned to xAdmin.
Has anyone found this is possible? If so, do you have any details to share? Regards, Russ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
