Ok in scrip section of the queue, that I am interested in, I am trying to create a new scrip.
Condition: On Create Action: Notify AdminCCs Template: Global Template: Autoreply I put myself in the AdminCC group so I can get an email for any ticket get created Now if I set the `Action:' to "User Defined" I will just need to fill up the box "Custom action preparation code:" correct? What would be simple code I can put there so I ([EMAIL PROTECTED]) can receive an email when a ticket gets created? I am looking at http://wiki.bestpractical.com/view/WriteCustomAction but still not sure how to achieve it with really simple code. I also am looking at the RT Essentials Book on Scrip chapter (chp 6) and not able to fig out what would be a simple line to code for the user defined action to be notified on ticket create Any help would be appreciated On Mon, Aug 25, 2008 at 12:00 PM, Asif Iqbal <[EMAIL PROTECTED]> wrote: > I am using RT 3.4.5 > > On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal <[EMAIL PROTECTED]> wrote: >> Hi >> >> I won't have access to our ticket system through web for next about a month. >> >> I am looking for a way to receive all the replies that a new ticket >> generates for the requestor >> short of continuosly running the rt from cli to generate the new ticket list. >> >> As far actually working on ticket I should be able to use the rt cli >> and my mua mutt. >> >> Thanks >> >> -- >> Asif Iqbal >> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu >> > > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com