First, make sure you cc the RT users group, not just respond directly to the poster...
If this is a new install, uninstall the Fedora package then install RT from source. The first step is correctly run the 'configure' operation: ./configure --prefix=</path/to/rt> --with-web-user=apache --with-web-group=apache --with-mysql Note, the above assumes Apache is running with user/group 'apache' and you are using a mysql backend. Then do make testdeps, make fixdeps, make install, etc. If you just want to use a new database, follow the steps to create a new database. Otherwise, follow the steps on upgrading your database to 3.8.1. Next, your RT_SiteConfig.pm should look something like this: Set($DatabaseName , '<db name>'); Set($DatabasePassword , <'db password>'); Set($DatabaseHost , '<db host>'); Set($DatabasePort , '3306'); Set($LogToSyslog , 'info'); Set($LogToFile , 'warning'); Set($LogStackTraces , 1); Set($Organization , "<RT Organization name>"); Set($rtname, '<RT name to show up in tickets>'); Set($Timezone , 'US/<timezone>l'); Set($WebPath , "/rt"); Set($WebBaseURL , "<web URL>"); (for example: "http://www.mydomain.com";) Set($WebImagesURL , $WebPath . "/NoAuth/images/"); Set($LogDir, '/var/log'); Set($LogToFileNamed , "rt.log"); #log to rt.log Set($PreferRichText, 1); 1; It's probably safe to use the Apache config generated by the Fedora RT3 install, just change the paths, etc. Note, when uninstalling the Fedora package, you'll probably lose mod_perl. Just reinstall it via YUM. This assumes you are using mod_perl vs. FastCGI. I honestly have no idea what the Fedora 9 package uses. If it uses FastCGI, just reinstall it via YUM. James Moseley "Nick Price" <[EMAIL PROTECTED] m> To <[EMAIL PROTECTED]> 08/27/2008 01:48 cc PM Subject RE: [rt-users] rt 3.8.1. upgrade Thanks I've been trying that for the last 5 weeks with god knows how many different configs It just doesn't work I can get it to run ok as http://localhost and http://localhost/rt3 both take me to the login page I don' get a choice Or I can get it to run http://localhost/rt3 only but then in text mode only Doesn't matter what I do with the configs (I've tried so many I forget just how many) it just doesn't work as http://localhost/rt3 ONLY I need http://localhost left alone for mrtg I'm not a linux expert or programmer but I still managed to get mrtg and nagios installed and running from source in about 20mins each the documentation was excellent PLEASE any ideas Many thanks Nick Price -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 27, 2008 19:58 To: Nick Price Cc: [email protected]; [EMAIL PROTECTED] Subject: Re: [rt-users] rt 3.8.1. upgrade You've installed RT from a Fedora package and are now trying to upgrade from source. You are going to run into all sorts of problems... Just install RT 3.8.1 from source as a new install in a DIFFERENT directory. Run configure, make testdeps, etc. Then run the upgrade database steps, etc. Lastly, modify the Apache RT config to correct the paths to RT, mod_perl, etc. James Moseley Nick Price <[EMAIL PROTECTED] m> To Sent by: <[email protected]> rt-users-bounces@ cc lists.bestpractic al.com Subject [rt-users] rt 3.8.1. upgrade 08/27/2008 12:28 PM Hi I have tried most thing to get 3.8.1 running without success so I have done the following 1. installed fedora 9 as a clean install 2. yum update 3. yum install rt3 got it to work as I need it to http://localhost/rt3 (http://localhost gives the apache welcome page) but get version rt-3.6.6 it installed it in /usr/share/rt3/html next I downloaded rt-3.8.1.tar.gz then 1. ./configure --prefix=/usr/share/rt3/html 2. make fixdeps 3. make upgrade 4. upgraded the database the problem is if i now run http://localhost/rt3 i still get version 3.6.6 if I now change in/etc/httpd/conf.d/rt3.conf from PerlRequire /user/sbin/webmux.pl to PerlRequire /usr/share/rt3/http/bin/webmux.pl i get 404 not found What do i need to do to get rt-3.8.1 running as http://localhost/rt3 and NOT as http://localhost thanks Nick Get ideas on sharing photos from people like you. Find new ways to share. Get Ideas Here!_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
