I have a user who likes to CC himself on tickets he created and is replying to. If he CC's an outside user the e-mail is delivered but when he CC's himself he does not get an e-mail. Is there something I have to configure so he gets these e-mails.
Just for clarity, the user is creating a ticket then replying to it and doing an RT-Send-CC to himself and an external recipient. The external recipient gets an e-mail but the user does not. Thanks.
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