Hi All I have a scrip which automatically changes the owner from "Nobody" to another user when a new ticket is created in that queue, i.e it sets the default queue owner. Normally, the stock-standard notify-on-queue-owner-change scrip that runs after it would notify the new owner of the ticket allocation. My question is: Is there a way to turn off this notification to the default owner of the queue in this specific case, (i.e only when ticket has been assigned it's default owner from previously being owned by Nobody?). And, can this be done without breaking future upgrades of the RT3 installation?
Thanks in Advance, Traiano Welcome -- There is no Spoon.
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