Hi,
I'm using the template from the second message in this thread http://www.gossamer-threads.com/lists/rt/users/74122. While the problem I'm having is not this template in general (otherwise I'd contact the author), I have a question about the variables in FromAddress. The original code is this: my $FromAddress = 'RT Requests <rt[at]myorg.org>'; my $ContactAddress = 'real.person[at]myorg.org'; Now I've modified it to: my $FromAddress = 'RT Requests <$RT::CorrespondAddress>'; my $ContactAddress = $RT::CorrespondAddress; The $ContactAddress works fine and comes out to the correct address (as this is used in the message body later on), however the FromAddress is show as $RT::[EMAIL PROTECTED] (where MYHOSTNAME is the hostname of the server it's running on). I can't understand why this is. I've tried moving the < and > around the address so that it has spaces there in case that caused it. I've even modified the code so that it is: my $ContactAddress = $RT::CorrespondAddress; my $FromAddress = 'RT Requests < $ContactAddress >'; And the problem is still there. Can anybody help? One other amendment I was wanting to make was to change the FromAddress so that it reads: my $FromAddress = '$Ticket->QueueObj->Description < $ContactAddress >'; Which is what the AutoReply template uses when responding. Again this doesn't work and I removed it from the code so that it doesn't complicate things, however anybody help with this too? Many thanks in advance. Kind regards, Paul Broadwith {Blue Ivy Ltd - ICT For Small Businesses}
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