Suppose there is a new unassigned ticket. Suppose I reply to the ticket via email. Is there some way for my RT account to automatically take the ticket? If so, how?
If this is a bad idea, why? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
