I'm seeing an odd problem with the 'Top N tickets' links ('N highest
priority tickets I own' and '10 newest unowned tickets') on the 'RT at a
glance' page in RT 3.8.1. On the 'RT at a glance' page itself tickets
show up as they should but when I click on the link for the search (i.e.
click on the '10 highest priority tickets I own' link) I get a 'Found 0
tickets' page. When I click on the 'Edit Search' link, it kicks me into
'Advanced' and I get an error in the 'Results' section:
Wrong query, expecting a OPERATOR in
'%20Owner%>20<--here%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)'
And the text in the Query textbox is similarly URI-escaped. If I fix it
manually and click 'Apply' I then get the "Edit Search" page and if I
click the "Update format and Search" button on that page I then get the
results I was expecting. But if I then go back to the Home page and try
the same link again I get the same problem.
The really odd thing is that the 'Bookmarked Tickets' link on the 'RT at
a glance' page works fine.
Here is the link URI for the 'N highest priority tickets I own' link:
http://calhd01.na.local/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%0A%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%0A%27__Priority__%27%2C%0A%27__QueueName__%27%2C%0A%27__ExtendedStatus__%27%2C%0A%27__Bookmark__%27&Order=DESC%7CASC%7CASC%7CASC&OrderBy=Priority%7Cid&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)&RowsPerPage=50
and here's the one for the 'Bookmarked Tickets' link:
http://calhd01.na.local/Search/Results.html?Format=%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20%27__Bookmarked__%27&Rows=999
Thanks!
David Good
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