Hi, We're running RT 3.6.1 with PostgreSQL as the database backend. We've had a few instances where people sending mails with attachments have gotten a reply back from RT with the subject "Ticket creation failed" and the body "Ticket could not be created due to an internal error". Looking at the logs this appears to be an issue with RT trying to insert non-unicode characters into our unicode database cluster.
[warning]: DBD::Pg::st execute failed: ERROR: invalid byte sequence for encoding "UTF8": 0xe52064 While this hasn't been a major issue for us, I'd like to know is if there is any way to redirect error messages to us instead of to the requestor? Regards, Anders Hellström MrFriday AB _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
