I have given up salvaging my upgrade. I will keep the database only (which - fortunately, still has my 1000+ tickets in it).
I'm a linux newbie. The RT community's help has been priceless. Unfortunately, I'm still at a loss a bit. I've gone step by step through the readme doc. I installed a fresh, pristine LAMP ubuntu server. I have correct versions of perl, apache2, and mysql. I created a pw for the root mysql user. I untarred the gz file. I ran *sudo ./configure --prefix=/opt/rt3.8 --with-db-database=tickets --enable-gd --enable-graphviz* Here is the output: checking for a BSD-compatible install... /usr/bin/install -c checking for gawk... no checking for mawk... mawk checking for perl... /usr/bin/perl checking for chosen layout... relative checking if user www exists... not found checking if user www-data exists... found checking if group www exists... not found checking if group www-data exists... found checking if group rt3 exists... not found checking if group rt exists... not found checking if group www-data exists... found checking if database name is valid... yes checking for gcc... no checking for cc... no checking for cl.exe... no configure: error: no acceptable C compiler found in $PATH See `config.log' for more details. I know this is about my 15th total newbie post - but I have to get my tickets db back up and running soon before my sanity expires - and I don't think I can afford the support incident fee (besides, I really need to understand what's happening here). Thanks so much for contributing so much time everyone. -Chris
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