I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help?
> Just hit and fixed this issue yesterday. My solution was to was to add > the following to > etc/RT_SiteConfig.pm > > Set($WebSessionClass , 'Apache::Session::File'); When I asked him what it was actually doing, this is what he said: >In my digging I determined that by default the sessions are being written to the SQL database. Notes from others having similar issues >indicated this might be part of the issue. My current production environment (3.4.2) writes the sessions to files instead of to the >database so I used the same option in the new environment as well. Sorry if that's not helpful. -Chris On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <[EMAIL PROTECTED]> wrote: > So you think it's in regard to upgrading? > I'll try with a fresh database and let you know how it goes. > > > --Buck > > -----Original Message----- > *From:* Trenton Taylor [mailto:[EMAIL PROTECTED] > *Sent:* Thursday, September 11, 2008 10:26 AM > *To:* Golemon, Buck > *Subject:* RE: [rt-users] RT 3.8.1: "Tickets" interface logs you out > > A bunch of us have the issue but it's being ignored on the lists … > > > > I think jesse considers it our problem for not upgrading correctly. > > > > I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of > the install … no errors and no "log out" issues in the interface > > I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was > mentioned at the end of the install … no errors but am logged out on some > web clicks. > > > > I went back to 3.8.0 and don't have any problems now … > > > > Did you follow the UPGRADING.mysql document? I got errors when trying it. > > > > Nobody has responded to me on the list .. > > > ------------------------------ > > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *On Behalf Of *Golemon, Buck > *Sent:* Thursday, September 11, 2008 9:17 AM > *To:* [EMAIL PROTECTED] > *Subject:* [rt-users] RT 3.8.1: "Tickets" interface logs you out > > > > After installing a new version of RT, I've noticed that whenever I click > "Tickets" or interact with the query builder such that it reloads the page, > it logs me out. I still remembers it's state after I log back in, but this > is extremely annoying. > > > > Has anyone else had this problem? > > > > > > Please let me know if there's any other information you need. > > --Buck > > > > Important: The information contained in this e-mail message is confidential > and is intended only for the named addressee(s). If the reader of this > e-mail message is not an intended recipient (or the individual responsible > for the delivery of this e-mail message to an intended recipient), please be > advised that any re-use, dissemination, distribution or copying of this > e-mail message is prohibited. If you have received this e-mail message in > error, please reply to the sender that you have received the message in > error and then delete it. Thank you. > > No virus found in this incoming message. > Checked by AVG - http://www.avg.com > Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 > 7:00 PM > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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