Hello, I have an issue with the scrip/template "on resolve". I changed the original template of that scrip with a template I wanted to use. Unfortunately it did not work, it did not send out an email "on resolve". So I went back to the template what worked before just fine, but RT is still not sending out any email when I resolve a ticket. What did I do wrong? I hope you guys understand what I try to explain here. I also tried to enable logging in RT_SiteConfig.pm to see what is going on, but that did not work either. I am running on Ubuntu 8.04 server; mysql5; apache2; fastcgi and the RT version is 3.6.6. Thank you for any clue you can give me.
The scrip and template: Description: empty Condition: On Resolve Action: Notify Requestors Template: Global template: Resolved Stage: TransactionCreate The template: Name: Resolved Description: Ticket Resolved Content: "Your request has been completed ........ If you have any further questions or concerns, please respond to this message. The IT Service Team" Robert Keidel IRIS International 9158 Eton Ave Chatsworth, CA 91311 818-709-1244 x 7353
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