Okay so I have been messing with different permissions all morning and it looks like I need some guidance to get what I'm looking done.
I don't want the users to have access to the contents of what is in my queues, yet I want them to see what queues we have to better place their ticket to the right place. e.g. - development - engineering - etc. If I remove the permission of 'view queues' they do not get any options for where to create a ticket in on the web interface. If I add it, they can now get access to the queues. Is there a solution to work past this problem? Maybe a proper recipe of permissions, maybe a file I need to modify, I'm open to any suggestions. Thanks, Charlie On Sep 18, 2008, at 12:27 PM, Charlie Reddington wrote: > Hi, > > Here's what I'd like to have done. > > I have 4 queues for different departments. I am setting up the > global permissions for ALL our users. I'd like them to have these > abilities. > > - See their own tickets > - See what queues they can put new tickets into > - Reply / modify their own tickets / dashboards / profiles > > What I don't want them to have is. > > - ability to read items that they do not own / create > > I have created a group called USERS, that everyone starts out in. > This group has the following permissions. > > - CreateOwnDashboard > - CreatedSavedSearch > - CreateTicket > - DeleteOwnDashboard > - ModifyOwnDashboard > - ModifySelf > - ModifyTicket > - ReplyToTicket > - SeeOwnDashboard > - SeeQueue ( I have no idea how else for them to view their tickets, > which also seems to let them see everything) > - ShowTicket > - Watch > > So far I have it so they see to much, with no easy way for them to > see only thier tickets. Any advice? I'm sure I need to remove / add > some permissions for the groups. > > Thanks, > > Charlie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
