Ernesto,
Oh, I forgot. Be sure to make the Privileges for those CF's to be
"SeeCustomField" only, since only RT will be changing them.
Kenn
LBNL
On 9/22/2008 7:14 AM, Ernesto Hernandez-Novich wrote:
> I've been requested something quite odd: a custom field that behaves
> like a SERIAL column on a database. The specific request was "a custom
> field that has no duplicates and it's _always_ kept in sequence".
>
> Initially I suggested using the ticket number instead, but the user
> states that according to their "process" the numbering must be gapless.
> They don't mind, and would even appreciate, if the number gets generated
> automatically. I explained the fact that if there were two users
> creating a new ticket, the numbering would depend on "who hits submit
> first" and they're fine with that.
>
> Any suggestions on how to approach this?
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