I pre-apologize if this is a total newbie question - but when I create a comment or a ticket with Rich Text in the body (say I make a name blue), the formatting does not appear when I view the ticket.
For example, I create a ticket and type "CRITICAL ISSUE" in all red letters at the top of a comment. When I finish the comment and click "Display" at the top of the ticket, CRITICAL ISSUE is there, but it doesn't show red - it just shows black. When I "download the attachment" the html code is correct - which makes me wonder if it's a browser issue or if I'm just doing something that's preventing it from displaying in the UI. Thanks in advance! Firefox 2 (cuz ff3 is just plain SLOW on all web pages) RT 3.8.1 Ubuntu Linux MySQL Thanks, -Chris
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