Hi All I have followed http://wiki.bestpractical.com/view/Rights to set up my RT support queue.
I noticed that when viewing ticket metadata from web interface the People section has fields AdminCCs and CCs empty. As from manual, I added a group of people as AdminCCs. I also added one user as watcher of that queue but that does not change anything. Is this behaviour normal? I also tried in the RT demo http://rt.easter-eggs.org/demos/testing/ adding john.foo as AdminCC watcher to the queue engineering and creating a ticket in that queue as mike.bar, but same behaviour, nothing shows up in the People metadata box. Is this behaviour normal. In fact, probably as a consequence of this, AdminCCs and CCs do not get On Correspond emails. Autoreply works ok, and requestor gets email when creating ticket. so it is not a mailing problem. Can anybody please clarify this? Cheers _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
