I've written a howto on installing 3.8. Jesse's request was that I'm bring it to the mailing list to get some comments before I release it on the wiki and a few other sites along wiht a working VM.
here is the url..please be nice :) http://rtvm.tehcorner.com/rt38/ [EMAIL PROTECTED] wrote: > Send RT-Users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [EMAIL PROTECTED] > > You can reach the person managing the list at > [EMAIL PROTECTED] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Re: When do tickets become 'stalled'? (Kenneth Crocker) > 2. Auto Dissable of Accounts (Winn Johnston) > 3. Re: reall odd apache2 crashes with blank pages (Matt Simerson) > 4. Re: ommitting display of custom fielddescription/instruction > strings (Gabriel Cadieux) > 5. Re: ommitting display of custom fielddescription/instruction > strings (Jerrad Pierce) > 6. RT web and email interface not working (Dominic Lepiane) > 7. Re: Subject required (David Chandek-Stark) > 8. making RT custom fields layout nicer (Gabriel Cadieux) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 29 Sep 2008 09:34:38 -0700 > From: Kenneth Crocker <[EMAIL PROTECTED]> > Subject: Re: [rt-users] When do tickets become 'stalled'? > To: Emmanuel Lacour <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Emmanuel, > > > The Ticket Staus field changes when you MAKE it change. As far as I > know, there is no default RT scrip or background transaction that does > this. You can create a scrip, that when a transaction occurs on a > ticket, the due date is examined and if current date is later, then > change the status to "stalled". But that is a hit and miss situation. > You'd be better off running a daily cron job that examines all > non-resolved, non-rejected, non-deleted, non-stalled tickets and if > todays date is later than the due date, change the status, or whatever > your criteria is. I believe I have seen that sort of thing on the list. > Hope this helps. > > Kenn > LBNL > > On 9/29/2008 4:41 AM, Emmanuel Lacour wrote: > >> On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote: >> >>> Every now and then I see discussion on here about looking for stalled >>> tickets, and notifying their owners... I'd like to do this too, but >>> first I have a different problem - none of the tickets in my RT are >>> stalled. Some are 'back-burner' issues that have been open for a year >>> with no correspondence. >>> >>> Is it something I need to do myself with rt-crontool, or are there some >>> settings somewhere to define the criteria? The RT book just says that >>> the state 'stalled' exists, but not really how you get there. >>> >>> >> It's just a status like other statuses (open, resolved, ...) you have to >> set it manually or use a script if you wan't to set it automatically on >> a time basis. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > > > ------------------------------ > > Message: 2 > Date: Mon, 29 Sep 2008 09:39:14 -0700 (PDT) > From: Winn Johnston <[EMAIL PROTECTED]> > Subject: [rt-users] Auto Dissable of Accounts > To: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="us-ascii" > > Hello everyone, > > I am noticing some of my accounts are being dissabled after an extended > period of time. Anyone know of a setting in the RT_SiteConfig to disable > this, or if this is actually a feature of RT 3.6.6 > > Thanks > Winn Johnston > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20080929/f8840f98/attachment-0001.htm > > > ------------------------------ > > Message: 3 > Date: Mon, 29 Sep 2008 10:22:03 -0700 > From: Matt Simerson <[EMAIL PROTECTED]> > Subject: Re: [rt-users] reall odd apache2 crashes with blank pages > To: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes > > > On Sep 29, 2008, at 5:36 AM, Emmanuel Lacour wrote: > > >> On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote: >> >>> 2008/9/27 Gabriel Cadieux <[EMAIL PROTECTED]>: >>> >>>> i was told it is probably being caused by a bug in the version of >>>> DBD::mysql that we have currently installed (mine is 4.00.7, which >>>> is the one described in the link below as having this issue). >>>> >>>> i am still trying to figure out if other stuff is causing it, but >>>> on monday i will downgrade to 4.00.5 >>>> (gentoo has no ebuild for 4.00.6 for some reason) if the issue is >>>> still occuring and let everyone know >>>> if this fixes the problem. >>>> >>>> link: http://bugs.mysql.com/bug.php?id=36810 >>>> >>>> (thanks to David Chandek-Stark for this information). >>>> >>> thanks for the information. >>> our new rt 3.8.1 system is suffered for this problem. i was wondering >>> if mod_perl cause the problem. >>> hope we will hear the good news from you. >>> >> I'm not sure it's related, I had the mysql morning bug on 2 new RT >> installations (Debian lenny, 64bit). I fixed it by upgrading >> DBD::mysql >> to 4.008. >> >> I think this changelog fixes my problem (segfault of mason in apache >> log >> (fastcgi), Internal Server error): >> >> * Disabled TAKE_IMP_DATA_VERSION because segfault with DBI < 1.607 >> >> which is the case in Debian lenny, DBI = 1.605 >> > > I have the issue when using Apache on CentOS 5.2 > > [EMAIL PROTECTED] ~]# uname -a > Linux rt 2.6.18-ovz028stab039.1-smp #1 SMP Tue Jul 24 12:12:48 MSD > 2007 i686 i686 i386 GNU/Linux > > httpd-2.2.3-11.el5_1.centos.3 > mod_perl-2.0.2-6.3.el5 > > DBI is up to date (1.607). > DBD::mysql is up to date (4.008). > > I have worked around it for now by serving the pages with lighttpd > with FastCGI. > > Matt > > > > > ------------------------------ > > Message: 4 > Date: Mon, 29 Sep 2008 14:41:36 -0400 > From: "Gabriel Cadieux" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] ommitting display of custom > fielddescription/instruction strings > To: "RT Users Mailing List \(E-mail\)" > <[email protected]> > Message-ID: > <[EMAIL PROTECTED]> > > Content-Type: text/plain; charset="iso-8859-1" > > bump :( > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Gabriel > Cadieux > Sent: Friday, September 26, 2008 2:28 PM > To: RT Users Mailing List (E-mail) > Subject: [rt-users] ommitting display of custom > fielddescription/instruction strings > > > hi everyone! > > i've looked around a lot, but all the solutions to this seem very > complicated and time-consuming to implement.. > > can someonme please tell me what the easiest way would be to prevent > the display of strings such as "Combobox: Select or enter one value", > "Enter multiple values", "Input must match [Mandatory]", etc..? > > i just basically want the labels and their respective boxes/whatever... > we're only going to be two people using RT here and we already know > how to fill in the fields and don't need RT to kindly remind us each > time :) > > it would actually save a lot of screen space for us to be able to simply > omit them entirely from the ticket creation page, without having to go > through the entire process of modding the html/perl stuff for every time > the custom fields and their instructions appear. > > many thanks! > > Gabriel Cadieux > Systems Engineer & IT Security Analyst > STI - Secure Technologies International, Inc. > Tel. (613) 830-3131 ext. 304 > Cel. (613) 608-4635 > Fax. (613) 830-5320 > www.securetechnologies.ca > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > ------------------------------ > > Message: 5 > Date: Mon, 29 Sep 2008 14:58:54 -0400 > From: "Jerrad Pierce" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] ommitting display of custom > fielddescription/instruction strings > To: "Gabriel Cadieux" <[EMAIL PROTECTED]> > Cc: "RT Users Mailing List \(E-mail\)" > <[email protected]> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > You could just make your on I18N file. Check the spanish po file for lines > referring to lib/RT/CustomField_Overlay.pm, and make the msgstr empty? > > Note that these FriendlyType values are used elsewhere e.g; in Search forms. > > Otherwise, make a local copy of share/html/Ticket/Elements/EditCustomFields > and remove the FriendlyType line, plus preceding br > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
