Hello All, I am facing the same issue as Dan describes below: On creation of a new reminder a "new ticket notification" is sent to the agents.
As I now have seen from searching the Nabble list archive, the notification is in terms of the DB nothing else than a special kind of ticket, so this notification is in the first step OK. But: How can I prevent this notification? Our agents get confused with mails for thickets they don't see... Currently I have a global scrip to inform our agents of new tickets. Do I need to change this to queue-wise scrips? Thanks for any help! Kai Schmitte Lamers, Dan wrote: > > I've just started playing around with reminders in RT 3.6.0 and they > appear > to be working. However, whenever I create a reminder, it creates a new > ticket referencing the original and then sends email to the queue > watchers. > Is there anyway to prevent this behaviour? > > Thanks > Dan > > > [...cut by KS ...] > -- View this message in context: http://www.nabble.com/A-reminder-creates-a-ticket-and-sends-email-to-queue-watchers----tp5839136p19854610.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
