On Oct 6, 2008, at 12:25 PM, Bernhard Hansbauer wrote: > Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM > articles to work. > According to the introduction it should be sufficient to create a > topic > structure, with the first element being called "Queues", and the > subsequent topics named like the RT queues. On the next level, > subtopics > should be defined, and the articles attached to these subtopics.
Assuming you have a global top structure Queues Queue 1 Topic 1 Topic 2 Topic 1 and Topic2 will show up when replying to tickets in Queue 1. It expects the top level node to be called Queues (not a translated version of Queues) but Queue 1 should be the actual name of the Queue. I have this working locally. If you feel that you've configured it properly and want to send screenshots of your Topic structure and Queue list to [EMAIL PROTECTED] we can have a look with more information. -kevin > I tried my best to follow these instructions but couldn't get it to > work. > We are using RT in German - maybe that could be an issue? > Any experiences? > > Any hint would be greatly appreciated, > > Bernhard > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com