Hi,
I'm trying to do a search of tickets that are new and open,
but only if they don't depend on any other tickets or the tickets they
depend on has been resolved.
I had this so far:
( Status = 'new' OR Status = 'open' ) AND FinalPriority > 0 AND Due < '2
days' AND DependsOn = 'NULL'
This wont quite work, as it wont display tickets when their parent
dependant ticket has been resolved.
I want do this so I can use rt-crontool to escalate tickets each
evening, while leaving dependant tickets untouched until their parent
dependant has been resolved.
Any ideas? Can it be done?
Thanks.
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