Hi everyone, I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL -- search-arg "(Status='new' OR Status='open' OR Status = 'stalled')" -- action RT::Action::EscalatePriority >/dev/null 2>/dev/null and it's working fine. But I don't want it to mess up my ticket history. I have tickets starting with a priority of 0 and ending with 100 in some weeks time and every night I get a new entry saying that the ticket priority has changed. These entry are informative if the priority has been manually changed but not if they just trace the linear priority escalation done by a cronjob. So after a couple of weeks I have numerous lines with a "ticket-priority changed" entry. That's not nice. I'm new to RT and couldn't find anything about this matter by google or in any wiki. best regards, Bernd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com