Its ok found the problem. I was using the ReplyToResolved contribution on the RT wiki and it seems to fire on a comment as well as a correspond.
I shall investigate. Thx Dave -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wells Sent: 10 October 2008 14:21 To: Violetta Wawryk; RT users Subject: Re: [rt-users] On Comment resolved ticket set back to new status Hi Violetta, We have removed all global scripts on our queues a while ago. Thanks Dave -----Original Message----- From: Violetta Wawryk [mailto:[EMAIL PROTECTED] Sent: 10 October 2008 12:15 To: Dave Wells Cc: RT users Subject: Re: [rt-users] On Comment resolved ticket set back to new status Hi Dave, in my test-rt (3.6.1, which still has all the defaults configured) is a global scrip that says: "On Correspond Open Tickets with template Blank" are you sure you haven't got it? Regards Violetta > On all of our queues when a ticket is in a resolved state and a user > makes a comment on the ticket the status of the ticket is set back to > new. > > We have no defined scrips for the Queues or in Global configuration > that are set to do this. Is this a default action in RT if so is it > possible to change this? > > Thanks > Dave -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
