Gabriel,
Sure. However, a warning. To modify RT screens and such, you have to
get into code that can be real hard to follow, at least for me as I'm a
beginner perl guy. First, copy /share/html/Ticket/Create.html to
/local/html/Ticket/Create.html. MAke your changes to your "local" copy.
I'm not sure what you want to change. I wanted to remove the "Describe
the Issue" portion as we use a Global/mandatory description field for
problem descriptions and having two description fields on the create
screen was disconcerting. So, since my CF was Global AND Mandatory, and
I couldn't figure out how to keep it off the create screen, I dropped
the "Describe the Issue" portion from the bottom of the screen. Hope
this helps.
Kenn
LBNL
On 10/14/2008 5:27 AM, Gabriel Cadieux wrote:
> mind sharing how exactly you fixed it so all can benefit (and by all i mean
> me.. lol)?
>
> :)
>
> -gabe
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of Kenneth
> Crocker
> Sent: Friday, October 10, 2008 6:09 PM
> To: rt Users
> Subject: [rt-users] Modify the Create Ticket screen
>
>
> DUH!
>
> I'm such an idiot. I found it and fixed it on my own. I HATE it when I
> do that. Sorry folks.
>
>
> Kenn
> LBNL
>
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