There are several ways to do that depending on exactly what you want to trigger
the CF (custom field). Check out the wiki and archives for examples on scrips
to look for certain words. Alternatively you can take a look at the mail
commands option. Do a search on cpan for it, you can set CF's through there
too.
________________________________
From: Monti gmail
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Sent: Sun Oct 19 10:27:23 2008
Subject: Re: [rt-users] create ticket from email
Thank you, that works grate :)
Is there a way to set a Custom Field value in the email template?
I have set a Custom Field for a queue, I want to be able to create a new ticket
using mailgate but also to be able to set a value for the Custom Field.
On Sun, Oct 19, 2008 at 2:57 PM, Helmuth Ramirez <[EMAIL PROTECTED]> wrote:
When you send it to the "correspond" address, it will create a new
ticket if the following is true:
the user has Create Ticket rights
there isn't a ticket number (RT syntax) in the subject that will update
an existing ticket.
________________________________
From: [EMAIL PROTECTED] on behalf of Monti gmail
Sent: Sun 10/19/2008 8:42 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] create ticket from email
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which
should be common problem/need.
I need the ability to create ticket from email.
mailgate provides only "correspond" and "comment" actions while I need
"create".
Any suggestions?
Thanks,
On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <[EMAIL PROTECTED]> wrote:
Thank you.
I have seen it before but the mailgate has 2 available actions
- "correspond" and "comment", there is no "create".
how do I create using mailgate?
On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <[EMAIL
PROTECTED]> wrote:
Monti-
You will want to setup mailgate. See the wiki for more
details here.
http://wiki.bestpractical.com/view/EmailInterface
Matt
On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <[EMAIL
PROTECTED]> wrote:
According to the documents I looked in, it is
only possible to create new ticket is from WEB and CLI, I could not find how to
create ticket from email.
is it possible?
is it requires any customizations?
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