We recently performed this upgrade. What we ended up doing was installing 3.8.1 on the new server, dumping db from 3.6 server, importing it to 3.8 server, ran the db scripts to get it up to date. In our case, we're running MySQL, it is VERY important you follow the MySQL upgrade instructions, otherwise you'll end up with garbled attachments.
As far as just dumping your 3.6 db into 3.8. Yes, it'll allow you to view your tickets (I was able to), but attachments didn't work out too well (refer to MySQL upgrade docs). Good luck From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Zuercher Sent: Monday, October 20, 2008 4:59 PM To: [email protected] Subject: [rt-users] move to new server and upgrade Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into the 3.8 database? So would it be best to upgrade to 3.8 before export or intall 3.6 on new server adn then upgrade after importing? Thanks, Aaron
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