Hi Rainer
> one thing that new users esp. seem to be missing is the possibility to
> display the name of the requestor on the screen where you compose the mail.
> Sometimes, our staff creates tickets on customer's behalf, sometimes not.
> So, you've got to watch when you type a "reply" and when it's just a
> "comment".
I don't know which version of RT you're using, but with 3.6.1 I've done
this. Using your local copy of .../html/Ticket/Update.html add
%# If we're replying, show who the requestors are.
% if ( ! $ARGS{'UpdateType'} && $ResponseDefault ) {
<b><% $TicketObj->RequestorAddresses() %></b>
% }
after the '</select>' of the $CanComment/$CanRespond block.
There's a drawback - it's not dynamic, if they change the Reply type to
Correspond, the requestors are still listed, and if they start as
Comment and change it to Reply, they're not listed.
Cheers
Toby
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