Hi folks, I've got a problem with my RT 3.4.4 instance (yes, I know, I really am planning to upgrade soon). New tickets entering our main entrypoint queue are not emailing the right Queue AdminCc people. When I started poking around in the database to work out why, I discovered that the CachedGroupMembers table has incorrect data for the Queue AdminCc group role for the queue in question. Quite apart from wondering how it got like that, what's the correct procedure for fixing the data?
If I delete the rows for that particular GroupId from that table, will it be updated the next time something in RT needs to know about that group? Thanks, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
